Agent Training

• Professional service
   

• Professional Tone
   

• Proper Documentation
   

Customer Experience Definition (CX) is the sum of all experiences a customer has with Dynamic Recovery Solutions (DRS) over the duration of their relationship with DRS.

 

• Professional Service – Being enthusiastic and passionate about speaking with our CUSTOMER!
   

• Professional Tone – Your VOICE is the FACE of DRS!
   

• Proper Documentation – If it’s not in the notes, it didn’t happen on the call!
   

• You are a Professional Debt Collector!