Agent Training

  • Professional service
     

  • Professional Tone
     

  • Proper Documentation
     

Customer Experience Definition (CX) is the sum of all experiences a customer has with Dynamic Recovery Solutions (DRS) over the duration of their relationship with DRS.

 

  • Professional Service – Being enthusiastic and passionate about speaking with our CUSTOMER!
     

  • Professional Tone – Your VOICE is the FACE of DRS!
     

  • Proper Documentation – If it’s not in the notes, it didn’t happen on the call!
     

  • You are a Professional Debt Collector!

© 2016 by Dynamic Recovery Solutions, LLC.