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Agent Training

  • Professional service

  • Professional Tone

  • Proper Documentation

Customer Experience Definition (CX) is the sum of all experiences a customer has with Dynamic Recovery Solutions (DRS) over the duration of their relationship with DRS.


  • Professional Service – Being enthusiastic and passionate about speaking with our CUSTOMER!

  • Professional Tone – Your VOICE is the FACE of DRS!

  • Proper Documentation – If it’s not in the notes, it didn’t happen on the call!

  • You are a Professional Debt Collector!

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