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Dynamic Compliance

Ensuring Positive Customer Experiences

 

  • Compliance Team with over 45 Years of combined Accounts Receivable Management Experience
     

  • Robust Compliance Management System
     

  • DRS maintains a Compliance Department to ensure DRS acts in compliance in all aspects to achieve “front runner” status in the industry as it continues to grow and prosper. The Board of Directors assumes ultimate responsibility and actively leads “from the top” for DRS compliancy.

  • Established and fully  staffed Internal Quality Assurance Team whose responsibility is to monitor call quality and compliance with all applicable consumer protection laws, customer service  and client specific requirements.
     

  • Closed Loop Customer Complaint Resolution Program

Oversight
Oversight
Compliance Program
Complaint Management System
Compliance Audit

  • Board of Directors

  • Chief Compliance Officer

  • Compliance Team

  • Operations Support Staff

  • Operations

  • Vendor and Service Provider Oversight

  • Continuous Training and Testing

  • Monitoring and Corrective Action/Remediation

  • Compliance Driven Bonus Programs

  • Litigation Response

  • Attorney Representation & Pre Suit Letters

  • DBA Membership and Compliance Professional Forum

  • Verbal and Written Complaints/Disputes

  • Timely Response

  • Complaint Data Reporting

  • Adjustments to Business Practices
     

  • Ongoing Internal Assessments

  • Call Auditing Tools and Scorecards

  • Audit Results and Reporting to Clients, Board of Directors and Operations Management

  • Established and fully  staffed Internal Quality Assurance Team whose responsibility is to monitor call quality and compliance with all applicable consumer protection laws, customer service  and client specific requirements

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